Terms and Conditions of Luxury Cases

1. General Information

These terms and conditions apply to all orders placed through the Luxury Cases webshop (hereinafter "we", "us", or "Gift-day"). By placing an order, you agree to the terms outlined in this document.

  • Company: Luxury Cases
  • Email: info@gift-day.com

2. Orders and Agreement

2.1. Orders
By placing an order on our website, you enter into an agreement with Luxury Cases. All orders are subject to availability and payment approval.

2.2. Order Confirmation
Once your order is placed, you will receive a confirmation email with an overview of your order. This is not a binding contract but a confirmation of the products you have selected.

2.3. Order Changes
We reserve the right to cancel or modify an order in case of errors, such as pricing mistakes, stock issues, or incorrect product information.

3. Payment

3.1. Payment Methods
We accept various payment methods, including:

  • Credit card
  • PayPal
  • Bank transfer
  • Payment providers like iDEAL

3.2. Payment Confirmation
Your order will only be processed after the payment is fully received. Once the payment is confirmed, we will ship your order.

4. Shipping

4.1. Shipping Methods
We offer various shipping methods depending on your location. Shipping costs will be displayed during the checkout process.

4.2. Shipping Time
Estimated delivery times are provided during the order process. While we strive to meet these times, delays may occur due to factors beyond our control (e.g., holidays or transportation issues).

4.3. Undelivered Orders
If your order has not been delivered within the expected timeframe, please contact us so we can resolve the issue.

5. Returns and Right of Withdrawal

5.1. Return Policy
You have the right to return a product if it is defective or does not match the description provided on our website.

5.2. Return Conditions

  • Products must be returned in their original packaging and condition.
  • The issue must be reported to us within 14 days of receiving the product.
  • Proof of the defect or discrepancy (e.g., photos) may be required before initiating the return process.

5.3. Refunds
Once the returned product is received and inspected, we will refund the purchase amount or provide a replacement, depending on your preference. Refunds will be processed within 14 days of receiving the return.

5.4. Return Costs
Return shipping costs are covered by us if the product is defective or misrepresented. For other issues, the shipping costs will not be reimbursed.

6. Warranty and Liability

6.1. Warranty
All products are covered by the statutory warranty. This means that a product that does not meet expectations based on the agreement can be returned within a reasonable timeframe.

6.2. Liability
We are not liable for any damage resulting from the improper use of the products. Our liability is limited to the amount you paid for the respective order.

7. Privacy

Your privacy is important to us. We collect and process your personal data only in accordance with our Privacy Policy, where we explain how we use, store, and protect your data.

8. Intellectual Property Rights

All content on this website, including but not limited to text, images, logos, videos, and other materials, is the property of Luxury Cases or the respective owners. You may not use this content without prior written permission from Gift-day or the owner.

9. Applicable Law

These terms and conditions and the agreement between you and Luxury Cases are governed by Dutch law. Any disputes will be submitted to the competent court in the Netherlands.

10. Customer Service and Contact

If you have any questions or comments, please feel free to contact us:

  • Email: info@gift-day.com